#Pingplotter sampleing menu install#
#Pingplotter sampleing menu pro#
#Pingplotter sampleing menu professional#

Packet loss shows up as a red vertical bar along the graph on the bottom of the window.

Look for periods of sustained packet loss on the end host. This will show each ping individually rather than averaging the data together. When you review PingPlotter data, set your Samples to include to 1. Once you have the file saved, send it to your qualified IT professional, your ISP, or the support representative (if we have requested the file).

Choose File > Export Sample Set > All Data.

If the end host () replies, the connection worked even if there are a few hops near the end with packet loss. As a security measure, the internal routers do not reply to PingPlotter, but will forward the packets on, so these hops can often be disregarded. These are internal routers within our data center. Note: PingPlotter will very often show 100% packet loss on 3 to 6 hops before the destination.

When you send the data to your IT professional (or a support representative if requested), indicate what time the drops or slow performance occurred so that the occurrences can be correlated with the PingPlotter data. At the end of the day, save the sample set data to a file so that it can be reviewed later.

If you experience a dropped session or slow performance, note the time of the occurrence. Keep an instance of PingPlotter running in the background all day.

Click the play icon button to begin testing.

Give this IP address to the firm to run their PingPlotter trace to.Īdditionally, note when this target is used, only the destination hop should show 100% packet loss as opposed to, which may show 100% packet loss on the final 3-6 hops in the route.

Select any IP address in the Oregon section.

IMPORTANT! If the firm is in Farm D, follow the steps below:

Use the following settings (depicted in screenshot):Įnter or in the Target Name field.

Download and install the Standard version of PingPlotter from is not necessary to register or purchase this program during the free evaluation period).

PingPlotter is particularly helpful in troubleshooting Virtual Office CS and SaaS connectivity issues such as connection drops, slow data entry, and screen redraws. Using PingPlotter to troubleshoot connectivity issues The Freeware version is not able to save your connection test history to a file.

You may download the Standard or Professional versions of PingPlotter and try it free for 14 days from Make sure you download or purchase the Standard or Pro version of PingPlotter and not the Freeware version. If an Internet router along the path is dropping connectivity, it should show up in PingPlotter. PingPlotter tests the connection by sending data packets ('pings') to the target address and tracing the path they take across the Internet. While this third-party utility is not developed by Thomson Reuters, support representatives may occasionally suggest that you use PingPlotter to pinpoint potential issues with your connection that may be affecting the performance of CS Professional Suite applications. PingPlotter, an application from Nessoft, LLC, is used to trace Internet connectivity issues.

#Pingplotter sampleing menu professional#

#Pingplotter sampleing menu install#

#Pingplotter sampleing menu pro#